Social Services

Social Services

Notice to Customers

 

To ensure the health and safety of our customers as a result of COVID-19, we are continuing to temporarily adjust the operations of the agency during the public health emergency.  We encourage you to continue to utilize the online and telephone methods for applications, questions, and access to all services. 

Applications for Food and Nutrition, Medicaid, and Energy can be submitted electronically via https://www.epass.nc.gov.  Applications for Child Support can be submitted via ncchildsupport.com

Paper applications can be picked up in the main lobby of DSS and dropped off in the drop box located outside the DSS building.  Documents placed in the drop box are collected daily at 9am, 1pm, and 4pm.  Documents may be faxed to the agency at (919) 496-8137 or emailed to franklincodss@franklincountync.us 

You may call the agency during normal operating hours Monday through Friday from 8am until 5pm at (919) 496-5721 to inquire about applications via telephone or for inquiries regarding any service.   You may also call the agency to schedule an in-person appointment for services.

 

Report Suspicions of Child Abuse or Adult Abuse

Monday through Friday 8am-5pm (919) 496-8130

After Hours and Weekends (919) 496-2511