Emergency Communications

(919) 496-2511
287 T Kemp Rd.
Louisburg, NC 27549

Emergency Communications

Voice-Over-Internet Protocol

Voice over Internet Protocol (VoIP) is a technology for communicating using “Internet protocol” instead of traditional analog systems. Some VoIP services need only a regular phone connection, while others allow you to make telephone calls using an Internet connection instead. Some VoIP services may allow you only to call other people using the same service, but others may allow you to call any telephone number - including local, long distance, wireless, and international numbers.

Because VoIP service works differently from traditional phone service, consumers who use it should be aware that VoIP 911 service may also work differently from traditional 911 service. VoIP service providers, in response to FCC action, are making progress in eliminating these differences, but some of the possible differences may include:

  • This service may not work during a power outage, when the internet connection fails, or becomes overloaded.
  • VoIP 911 calls may correctly connect to the PSAP, but not automatically transmit the user’s phone number and/or location information;
  • VoIP 911 calls may not connect to the PSAP, or may improperly ring to the administrative line of the PSAP, which may not be staffed after hours, or by trained 911 operators;

For more differences and the ways that the FCC are trying to reduce these differences, and any possible risks to public safety posed by interconnected VoIP 911 service, please visit FCC Consumer Advisory VoIP and 911 service.

***This information was gathered from the FCC website.***

Next Generation 911

Our Nation's current 9-1-1 system is designed around the 1970's telephone technology and cannot handle the images, video, text and data that are increasingly common in our personal communications and critical to future mobility advances, and transportation safety. The Next Generation 9-1-1 initiative will establish the foundation for public emergency communications services in a wireless mobile society. For more information visit the Next Generation 911 website.

***Improved technology for 9-1-1 hopefully will enhance driver safety and mobility by enabling motorists to send quicker, more accurate, and more useful forms of information about incidents to emergency dispatch centers.***

***This information was gathered using the DOT RESEARCH and INNOVATIVE TECHNOLOGY ADMINISTRATION website.***

Next Generation Safety Consortium (NGSC)

The Next Generation Safety Consortium (NGSC) brings together national organizations involved in emergency response, academic institutions, government leaders, and technology partners in a broad, multi-dimensional effort to deploy next generation emergency Information and Communications Technology (ICT). The Consortium promotes broadband access for all 9-1-1 and emergency response agencies, robust and secure broadband backbone networks connecting them, and the multiple services and applications enabled by such broadband access.

The mission of the NGSC is to provide the public with the most effective and efficient response to emergencies of any magnitude by ensuring that all organizations involved in emergency response are equipped with, or have access to, modern standards-based Information and Communications Technology (ICT), including shared technology, services, and applications wherever possible."

For more detailed information visit the NGSC website.

***This information was gathered from the NGSC website***