Welcome to the world of Telecommunications in Franklin County. This web page has been designed to provide information about the Enhanced 9-1-1 Telecommunications in Franklin County. When you think of 9-1-1, you probably think of a person who may answer the phone to assist you in an emergency. This is true, however, 9-1-1 is actually a dedicated, high-speed phone network with special hardware and software designed to quickly route 9-1-1 calls to a Public Safety Answering Point (predefined emergency answering point, PSAP) based on your calling location.
The profession of public safety dispatching is challenging, exciting and can be rewarding. However, it can also be stressful, frustrating and emotional. These seemingly contradictory aspects is what makes dispatching one of the toughest jobs for people to master. But for those who do, it's a particularly good way to earn a living and to serve your community.