Corona Virus & COVID-19 Response

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Resource Center

 Corona Virus & COVID-19 Joint Information Center (JIC)

Tips to Remain Healthy

 Key Phone Numbers

  • NC COVID-19 Helpline: 1-866-462-3821
  • NC 2-1-1 by United Way of North Carolina is now available for people to call for assistance related to the COVID-19 coronavirus
  • COVID-19 text information and updates are available. To sign up, text COVIDNC to 898211.
  • North Carolina Emergency Management established a hotline for questions related to FEMA public assistance. Applicants may dial by phone at 919-825-2548 or by email pahotline@ncem.org.
  • Families that rely on free and reduced-price meals can text FOODNC to 877-877 to get information about location and serving times for nearby pick-up and drive-thru free meal sites while schools are closed. The service is available in Spanish by texting COMIDA to 877-877.

COVID-19 Related Closings and Changes to Service 
*updated October 13, 2020*

Aging
Louisburg and Franklinton Senior Centers are closed to the public for all classes, events, activities and congregate meals until further notice. Adult Day Care is also closed until further notice. Home delivered meals continue. Ensure and Glucerna is still available for purchase only at the Louisburg Senior Center. For assistance, please call 919-496-1131.


Airport 
Airport is open for aviation traffic. Terminal is open to aviation community/clients through apron doorway. Public viewing allowed outside fence at Terminal. Please use Rampware Fueling Request System (https://klhz.rampware.com/) or call in advance for aviation fuel. Only ten people are allowed in the Terminal at one time. Public parking lot Terminal entrance is closed with the option to call 919-496-1234 for access or to make an appointment between 8am – 6pm. Terminal conference room and courtesy vehicles not available for use. Staff is available by phone and email (fcairport@franklincountync.us).


Animal Shelter 
Animal Services will address animal control concerns over the phone by calling (919) 496-3032 Monday through Friday from 8am-5pm. Pleae call 911 for animal-related emergencies and an Animal Control Officer will be contacted. The animal shelter is open Monday through Saturday from 12pm-3pm. You are asked to only visit the shelter during this time if you are missing your animal, planning to adopt an animal in the shelter, or are with a rescue who is pulling an animal from the shelter. Please allow extra time when visiting the shelter as the number of visitors is limited inside the office/shelter. 


Elections
Office is closed to the public. Staff is available by phone and email. 


Communications
No changes at this time.


Cooperative Extension 
The office is open daily with limited staff. Face to face programming is beginning again with a limited number of participants. The Farmer's Market will be open each Friday through December from 9am-1pm.


County Manager
Offices closed to the public. Staff is available by phone and email.


Economic Development
Offices closed to the public. Staff is available by phone and email. For business guidance, please click here


Finance
Offices closed to the public. Staff is available by phone and email.


Human Resources
Offices closed to the public. Staff is available by phone and email.   


Health 
The Health Department will provide well/mandated services in person all day Monday, Wednesday and Friday. Tuesdays and Thursdays we will offer TELEHEALTH ONLY for sick or well visits. The need for in-person sick visits will be triaged over the phone on a case-by-case basis.  Please call ahead if you are sick (919-496-2533) if you are scheduled on a Monday, Wednesday, or Friday. No walk-ins are being accepted. Please note, a face covering/mask is required of ALL patients and visitors for entry into the building. Drive-thru COVID-19 testing is available Tuesdays and Thursdays from 8:30am - 9:30am by appointment only, call to see if you qualify for a test.


Library
Curbside service is available Monday through Friday in Louisburg and Youngsville, in Franklinton on Monday, Tuesday, Thursday and Friday and in Bunn Monday, Tuesday, Wednesday, and Friday. Curbside includes item pickup, printing via email, copies and faxes. Wifi is available in all library parking lots from 6am to midnight. Book drops in all branches are open and we are accepting your returns.  Call 919-496-2111 for information about that service or view the Library web site for updates.


Parks & Recreation 
Office closed to the public. Staff is available by phone and email. All amenities are open.


Planning & Inspections 
The Planning & Inspection Department is available to the public by appointment only by email or phone by calling (919) 496-2281 for Inspections or (919) 496-2909 for Planning. All guests will be required to utilize a mask and will be limited to one visitor at a time. Staff can be accessed via phone or email during normal business hours. We ask that you leave a message if we are unable to answer your call as we strive to provide a timely response. Inspection requests will proceed as normal with the exception of occupied dwellings where a special inspection needs to be requested for an electronic inspection. Our online permitting system is operational and can be found on the department’s webpage. We apologize for any inconvenience and encourage you to visit our webpage for any updates.


Public Utilities
Office open to the public. No more than 2 people are allowed in the lobby at a time. Masks/face coverings are required. Staff is also available by phone and/or email. Customers are encouraged to utilize bill payment methods other than paying in-person at the main office, including paying online, auto check draft or through the drop box between the front doors of the main office. DO NOT PUT CASH IN THE DROP BOX.  If you have any questions please contact the office at 919-556-6177. 


Register of Deeds 
The Register of Deeds office is open by appointment only. For detail, please click here


Sheriff's Office
For detail, please click here.


Social Services 
All services are available during normal business hours Monday through Friday from 8am until 5pm with limited public facing operations. Child Protective Services and Adult Protective Services are available 24 hours per day 7 days per week. Residents may access services via telephone, internet, US Mail, or by calling the office to schedule an appointment. Applications for public assistance can be picked up in the main lobby of the building and dropped off in the drop box located outside the building or dropped off inside in the main lobby. Face coverings are required to enter the building.   


Soil & Water
The Franklin USDA Service Center and Soil & Water is open to the public. Masks are required for visitors while in the office.


Solid Waste
No changes at this time. 


Tax & GIS
Currently, the Franklin County Tax Office is limiting public access to the front Collections counter only. The office closes from 1pm-2pm daily for cleaning and disinfecting. Many transactions can be completed via e-mail, website, phone, fax, drop box (right side of main entrance) or US mail. For quickest response, please email us at TaxOffice@franklincountync.usLimited availability by phone (919-496-2172).  Call volume may require the use of voicemail.


Veterans
The office is open from 8am-5pm Monday through Friday to the public with safety precautions of social distancing and face covering. Appointments are preferred and can be made by calling 919-496-1939.


North Carolina Judicial Branch - Franklin County
https://www.nccourts.gov/locations/franklin-county