Corona Virus & COVID-19 Response

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Resource Center

 Corona Virus & COVID-19 Joint Information Center (JIC)

Tips to Remain Healthy

 Key Phone Numbers

  • NC COVID-19 Helpline: 1-866-462-3821
  • NC 2-1-1 by United Way of North Carolina is now available for people to call for assistance related to the COVID-19 coronavirus
  • COVID-19 text information and updates are available. To sign up, text COVIDNC to 898211.
  • North Carolina Emergency Management established a hotline for questions related to FEMA public assistance. Applicants may dial by phone at 919-825-2548 or by email pahotline@ncem.org.
  • Families that rely on free and reduced-price meals can text FOODNC to 877-877 to get information about location and serving times for nearby pick-up and drive-thru free meal sites while schools are closed. The service is available in Spanish by texting COMIDA to 877-877.

COVID-19 Related Closings and Changes to Service 
*updated August 25, 2020*

Aging
Louisburg and Franklinton Senior Centers are closed to the public for all classes, events, activities and congregate meals until further notice. Adult Day Care is also closed until further notice. Home delivered meals continue. Ensure and Glucerna is still available for purchase only at the Louisburg Senior Center. For assistance, please call 919-496-1131.


Airport 
Airport is open for aviation traffic. Terminal is open to aviation community/clients through apron doorway. Public viewing allowed outside fence at Terminal. Please use Rampware Fueling Request System (https://klhz.rampware.com/) or call in advance for aviation fuel. Only ten people are allowed in the Terminal at one time. Public parking lot Terminal entrance is closed with the option to call 919-496-1234 for access or to make an appointment between 8am – 6pm. Terminal conference room and courtesy vehicles not available for use. Staff is available by phone and email (fcairport@franklincountync.us).


Animal Shelter 
Animal Services will address animal control concerns over the phone by calling (919) 496-3032 Monday through Friday from 8am-5pm. Pleae call 911 for animal-related emergencies and an Animal Control Officer will be contacted. The animal shelter is open Monday through Saturday from 12pm-3pm. You are asked to only visit the shelter during this time if you are missing your animal, planning to adopt an animal in the shelter, or are with a rescue who is pulling an animal from the shelter. Please allow extra time when visiting the shelter as the number of visitors is limited inside the office/shelter. 


Elections
Office is closed to the public. Staff is available by phone and email. 


Communications
No changes at this time.


Cooperative Extension 
Office open daily with limited staff. All face to face programs are postponed until further notice. The Farmer's Market will be open each Friday in August from 9am-1pm.


County Manager
Offices closed to the public. Staff is available by phone and email.


Economic Development
Offices closed to the public. Staff is available by phone and email. For business guidance, please click here


Finance
Offices closed to the public. Staff is available by phone and email.


Human Resources
Offices closed to the public. Staff is available by phone and email.   


Health NEW!!!
The Health Department will provide well/mandated services in person all day Monday, Wednesday and Friday. Tuesdays and Thursdays we will offer TELEHEALTH ONLY for sick or well visits. The need for in-person sick visits will be triaged over the phone on a case-by-case basis.  Please call ahead if you are sick (919-496-2533) if you are scheduled on a Monday, Wednesday, or Friday. No walk-ins are being accepted. Please note, a face covering/mask is required of ALL patients and visitors for entry into the building. Drive-thru COVID-19 testing is available Tuesdays and Thursdays from 8:30am - 9:30am by appointment only, call to see if you qualify for a test.


Library NEW!!!
All Franklin County Libraries are closed to the public. Book drops in Bunn, Louisburg, Franklinton and Youngsville are open and we are accepting your returns. Curb side service is available Monday through Friday in Louisburg and Youngsville. Curbside will begin Bunn and Franklinton on August 17th. Call 919-496-2111 for information about that service or view the Library web site for updates.


Parks & Recreation NEW!!!
Office closed to the public. Staff is available by phone and email. All playgrounds and picnic shelters are closed until further notice. Athletic fields are open for practices and groups less than 25 people.  Please use caution and follow CDC health & safety guidelines while using the athletic fields.  All County parks, ponds and trails/greenways remain open to the public. Click here for more detail.


Planning & Inspections 
The Planning & Inspection Department is available to the public by appointment only by email or phone by calling (919) 496-2281 for Inspections or (919) 496-2909 for Planning. All guests will be required to utilize a mask and will be limited to one visitor at a time. Staff can be accessed via phone or email during normal business hours. We ask that you leave a message if we are unable to answer your call as we strive to provide a timely response. Inspection requests will proceed as normal with the exception of occupied dwellings where a special inspection needs to be requested for an electronic inspection. Our online permitting system is operational and can be found on the department’s webpage. We apologize for any inconvenience and encourage you to visit our webpage for any updates.


Public Utilities NEW!!!
Office closed to the public. Staff is available by phone and/or email. We will continue to monitor the situation moving forward. Franklin County Public Utilities (FCPU) is encouraging customers to utilize bill payment methods other than paying in-person at the main office, including paying online, auto check draft or through the drop box between the front doors of the main office. DO NOT PUT CASH IN THE DROP BOX.  FCPU will regularly check the drop box throughout the day.  If you have any questions please contact the office at 919-556-6177. 


Register of Deeds 
The Register of Deeds office is open by appointment only. For detail, please click here


Sheriff's Office
For detail, please click here.


Social Services 
All DSS services are available. Residents may access services via telephone, internet, US Mail, or call for appointment.  


Soil & Water
The Franklin USDA Service Center and Soil & Water is closed to the public. Call 919-496-3137*3 to make an appointment. 


Solid Waste
No changes at this time. 


Tax & GIS
Currently, the Franklin County Tax Office is limiting public access to the front Collections counter only. The office closes from 1pm-2pm daily for cleaning and disinfecting. Many transactions can be completed via e-mail, website, phone, fax, drop box (right side of main entrance) or US mail. For quickest response, please email us at TaxOffice@franklincountync.usLimited availability by phone (919-496-2172).  Call volume may require the use of voicemail.


Veterans
The office is open from 8am-5pm Monday through Friday to the public with safety precautions of social distancing and face covering. Appointments are preferred and can be made by calling 919-496-1939.


North Carolina Judicial Branch - Franklin County
https://www.nccourts.gov/locations/franklin-county