Our center is configured for 4 shifts of 16 full-time telecommunicators, working a combination of 12 and 8 hour shifts. We also have part-time telecommunicators that fill in on an as needed basis.
Each full time shift consists of 1 shift supervisor and at least 2 other telecommunicators. Our staff members are very dedicated and hard working. The 911-Communications Center is open 24 hours a day, 7 days a week, regardless of holidays, birthdays or anniversaries.
Our telecommunicators are certified in Emergency Medical, Fire and Police Dispatch thru the National Academy of Emergency Medical Dispatch. These certification allows them to give pre-arrival instructions over the phone. The programs utilize a series of protocols that cover a wide range of instructions for caring of victims, while the county EMS or Volunteer Squads are responding. Some of these instructions include help for chest pains, CPR, and emergency childbirth. (THESE ARE PRE-ARRIVAL INSTRUCTIONS ONLY. THEY ARE DESIGNED TO ASSIST YOU UNTIL YOUR LOCAL EMS PROVIDER CAN GET THERE.)
**Our staff is CPR certified through the National Heart Association, in which they have to be recertified every year, which is above the national standard of every 2 years.**
We also require our staff to attend a 48 hour telecommunicator class given by the North Carolina Justice Academy. These classes are held at different locations throughout North Carolina. The Justice Academy also offers a variety of additional classes to further assist telecommunicators in their job duties. Some include stress management training, terrorism training, as well as classes on handling suicide callers.
Our staff is also certified by the SBI, to obtain information from the National Crime Information Center (NCIC). NCIC is a computerized index of criminal justice information (i.e.- criminal record history information, fugitives, stolen properties, missing persons). It is available to Federal, state, and local law enforcement and other criminal justice agencies and is operational 24 hours a day, 365 days a year. (This information is confidential and only available to Law Enforcement agencies.)