Emergency Communications

(919) 496-2511
287 T Kemp Rd.
Louisburg, NC 27549

Emergency Communications

Tips for Dialing 911

What is 9-1-1?
9-1-1 is a universal number for reporting emergencies and requesting assistance for sheriff, police, fire or EMS agencies. The caller speaks with trained personnel who then send the emergency assistance that is needed or requested.

What is Enhanced (or) E9-1-1?
Enhanced 9-1-1 or E9-1-1 is a system that routes emergency phone calls made from either a land-line or wireless telephone to the closest emergency communications center.

With Enhanced 9-1-1- the phone number and location information typically appear on a computer screen and the 9-1-1 telecommunicator will ask the caller to verify the information. Even if the call is disconnected before the telecommunicator answers we may still be able to determine where the call came from. The purpose of Enhanced 9-1-1 is to speak for you when you are unable to speak for yourself.

Who pays for 9-1-1 service?
Each household, business or wireless (cell phone) customer pays a monthly 9-1-1 surcharge on their phone bill for 9-1-1 service. This fee is .70 cents per month throughout all of the State Of North Carolina and this funding allows the various 9-1-1 Centers to purchase and maintain the necessary equipment, as well as the necessary training for the delivery of the 9-1-1 call.

There is no per call charge for calling 9-1-1.

When should you use 9-1-1?

  • Any immediate or potential threat to life or property
  • Any vehicle accident
  • Any Fire or Medical emergency
  • Any type of fight or disturbance
  • Child locked in a vehicle
  • Any suspicious person or vehicle
  • Animal bites
  • Any other actual or perceived emergency               

When should I not use 9-1-1?
Do not call 9-1-1:

  • For general information
  • For directory assistance
  • For paying traffic tickets
  • As a prank
  • If you have a power failure at home (UNLESS YOU OR A FAMILY MEMBER IS ON OXYGEN)– call your electric company instead
  • Road conditions

If you call 9-1-1 by mistake, do not hang up, provide your name, tell the telecommunicator what happened so they know there is not an emergency.

What about 9-1-1 prank calls?
It’s a prank call when someone calls 9-1-1 for a joke or calls 9-1-1 and hangs up to see what will happen. Prank calls not only waste time, money and resources they also can be dangerous. If 9-1-1 lines are busy with prank callers, it may affect someone with a real emergency from getting the help they need and in most cases it is against the law to make prank 9-1-1 calls.

So how do I make a 9-1-1 call and what should I expect?
  • In an emergency, dial 9-1-1 on your telephone. It is a free call. You can also use any type of phone: push button, rotary, cellular/wireless phones and even pay phones.
  • Speak clearly, stay calm, give the 9-1-1 telecommunicator your name, address or location where help is needed and your phone number you are calling from.
  • State the type of emergency.
  • Answer the questions from the 9-1-1 telecommunicator and stay on the telephone if it is safe to do so. Please DO NOT hang up until instructed to do so by the telecommunicator.
  • If the caller is reporting a medical emergency, our telecommunicators are trained in Emergency Medical Dispatch (EMD), which enables them to give pre-arrival first aid instructions over the telephone.

What if a 9-1-1 caller does not speak English?
9-1-1 telecommunicators have the ability to add a foreign language interpreter from an outside service to the line. The non-English speaking caller may hear a short conversation in English and some clicking sounds over the telephone while the interpreter is being added to the call. Please do not hang up during this brief but necessary time.

What if the caller is deaf or has a speech or hearing problem?
In the Franklin County 9-1-1 Communications Center, our E9-1-1 phone system has a special text telephone feature known as a TDD/TTY. This function is built in the system for these unique situations when responding to calls from deaf or hard of hearing individuals.

If a caller uses a TDD/TTY, the caller should do the following:

  • Stay calm, place the phone receiver in the TTY and dial 9-1-1.
  • After the call is answered, press the TTY keys several times. This may help to shorten the time necessary to respond to the call.
  • Give the telecommunicator time to connect, then the telecommunicator should answer and type "GA" for "Go Ahead".
  • Tell the telecommunicator what is needed – police, sheriff, fire or EMS. Please give us your name, address or location and the phone number you are calling from.

 ****This Information has been gathered from a variety of different websites.****